The Challenge

PALKI FOOD SERVICES, a dynamic food services company operated entirely by a team under 30 years old, faced critical operational inefficiencies that threatened their growth trajectory. Managing inventory, tracking stock movements, and maintaining accurate financial records through manual or legacy systems was becoming unsustainable.

The company needed a comprehensive ERP solution but faced significant obstacles:

• Lack of ERP Experience: The young team had no prior exposure to enterprise resource planning systems
• Complex Data Migration: Years of operational data needed accurate validation and transfer
• Tight Timeline: Business demands required rapid implementation without disrupting operations
• Knowledge Gap: No internal expertise to guide the implementation process
• High Stakes: Failure could mean operational chaos and financial discrepancies

The pressure intensified as the team attempted their first end-to-end ERP cycle on New Year’s Eve, working until 3:00 AM—only to face complete failure. This setback could have derailed the entire digital transformation initiative.

The Solution

Rather than abandoning the project after the initial failure, PALKI FOOD SERVICES adopted a methodical, learning-focused approach:

Immediate Response (Days 1-2):

• Conducted thorough root cause analysis of the failed attempt
• Systematically corrected data errors and process gaps
• Re-executed all exercises with enhanced attention to detail
• Validated every data point and transaction
• Tightened operational procedures and system configurations

Mentorship & Training:

• Engaged Amol Sawant as an ERP tutor who patiently guided the team through complex processes
• Implemented hands-on learning rather than theoretical training
• Built internal capability for long-term system ownership
• Created documentation and knowledge base for future reference

Leadership Support:

• Anil Kumar Shukla and Sanjay Shukla provided strategic mentorship and unwavering trust
• Empowered the young team to take full ownership of the implementation
• Maintained team morale through setbacks
• Allocated resources for proper completion rather than rushing

Final Implementation (January 3rd, 2026):

• Successfully entered opening data with complete accuracy
• Executed full end-to-end cycle without errors
• Validated all stock positions and financial data
• Went LIVE on the ERP system
• Documented the entire process for continuity

Results & Benefits

Immediate Outcomes:

• Successful Go-Live: ERP system fully operational from January 3rd, 2026
• Complete Data Accuracy: All opening stock and historical data successfully migratedTeam
• Empowerment: 100% internal ownership with no dependency on external consultants
• Process Excellence: Established robust procedures for ongoing ERP operations
• Rapid Recovery: Turned a New Year’s Eve failure into a success within 3 days

Business Impact:

• Real-Time Visibility: Instant access to inventory levels, stock movements, and financial data
• Cost Control: Better tracking of food costs, wastage, and inventory optimization
• Operational Efficiency: Automated processes replacing manual data entry
• Scalability: Digital foundation enabling future business growth
• Decision Making: Data driven insights for strategic planning

Team Development:

• Skill Building: Young team gained valuable ERP expertise
• Confidence Boost: Proved capability to handle complex technical implementations
• Ownership Culture: Team takes pride in the system they built and manage
• Future Ready: Capability to handle system upgrades and expansions independently

Client Testimonial

“While most people were trying to enter a party club on New Year’s Eve, we at PALKI FOOD SERVICES were trying to enter the ERP club. We pushed until 3:00 AM and failed. That failure was the best thing that happened to us.

It took two more days of corrections, re-doing exercises, and validating every piece of data. But when we finally went LIVE on January 3rd, 2026, it wasn’t just a system launch it was a victory for our entire team.

What makes me incredibly proud is that not a single team member is over 30 years old, yet the determination and ownership they showed was exceptional. They didn’t just implement an ERP system; they owned it, understood it, and made it work for our business.

Special thanks to Amol Sawant for patiently tutoring us through every complexity, and to Anil Kumar Shukla and Sanjay Shukla for trusting us with this responsibility and providing invaluable mentorship.

We celebrated our go-live with a small cake cutting ceremony, a well deserved recognition for a team that refused to give up. Today, we have complete control over our operations, real time visibility into our business, and the confidence to tackle any challenge.

Proud of the team. Grateful for the journey. Onwards and upwards!”

— PALKI FOOD SERVICES Leadership Team