Software@Work India Pvt. Ltd. has been an established software solution provider for the past 30+ years. We focus on offering business software solutions to SMEs, and our current offerings include the best business apps, including Tally and ERPNext. With over 20,000 customers like Mercedes-Benz, Tata Teleservices, Samsonite, Tata Motors, Accenture, Dun & Bradstreet, and Morgan Stanley, we take a solution-selling approach to customers in helping them use software technology to manage their businesses.
Our focus has always been on providing off-the-shelf software solutions designed specifically for small-to-medium enterprises (SMEs) and distributed enterprise markets. Both our divisions, Tally Prime Solutions (https://www.sawindia.com/) and SoftwareHunt, are dedicated to helping customers find the right business software solutions.
Job Description:
- Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively.
- Utilize your deep knowledge of Tally to guide customers through software functionalities, troubleshoot technical problems, and ensure smooth software operations.
- Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise.
- Collaborate with cross-functional teams to identify and escalate software bugs, suggesting improvements and enhancements to our development team for a seamless user experience.
- Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers.
- Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall experience.
- Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software.
Requisite:
- Graduate/Any Diploma or Postgraduate (B.Com. Preferred)
- Good Communication, presentation, & Interpersonal Skills
- Proficient in using Microsoft Office.
- Passion for the SaaS industry and its best practices
- Strong desire to learn, along with professional drive.
Job Location:
Magnum Opus, 4th Floor, Shanti Nagar, Vakola, Santacruz East, Mumbai, 400055. https://maps.app.goo.gl/xLKoCBioHQBECL7r5
Working Days:
Monday to Friday (10:00 a.m. to 6:00 p.m.); Saturday (10:00 a.m. to 1:30 p.m.)